Crystal Saver FAQ

Frequently Asked Questions

Disclaimer :Funds are managed by our fund managers and made available to our clients through our web and mobile applications.

  • What is CrystalSaver?

    Crystal Saver is a platform that enables you save and earn seamlessly. We take the stress and planning needed to save regularly with our automated and easy-to-use platform. Your savings also adds 0.05% interest daily.

  • Why should I save on CrystalSaver?

    CrystalSaver is suitable for anyone who - wants to smash their savings goals.
    - wants to plan their financial goals with ease.
    - wants to earn even while they are asleep.
    - needs the discipline to keep their savings for a long period of time without tampering with them

  • How secure is my information?

    The security of your payment data is at the core of our platform. All our customer’s sensitive data is encrypted and stored securely. We do not store your card information as we work with a PCIDSS-compliant payment processor to handle all our customers’ card details. The PCIDSS is a standard guide, globally, that all reputable payment processors must adhere to.

  • How much can I save on CrystalSaver?

    As low as ₦1,000 (One Thousand Naira) You can start your savings plan. You have couple of millions you want to save with us? Please go ahead. You can sign up for as low as 1,000 Naira with a one-time membership fee of 1,000 Naira. We offer 0.05% daily interest on your balance. Access your funds and withdraw anytime with no fees for life.

  • What kind of debit cards can I use on CrystalSaver?

    CrystalSaver accepts debit cards issued by all Nigerian banks.

  • Can I monitor my savings and returns?

    Yes. Our dashboard was designed with this objective in mind. You can monitor the progress on your savings and earnings on a daily basis with our user friendly interface. On the dashboard, you can view the following:
    - Wallet Balance: a sum of your current savings and current earnings.
    - Current Savings: the total amount of savings you currently have in your CrystalSaver account.
    - Current earnings: the interest earned on current savings
    Also, we also push instant notifications to your verified email address and phone numbers for key transactions on your CrystalSaver account.

  • When can I withdraw my money?

    Money can be withdrawn any time of the day. And withdrawal is free. The least withdrawal is a thousand naira and withdrawal can be made to any Nigerian bank. Money can only be withdrawn twice a day and bank name must tally with the provided means of identification. No third party withdrawal is allowed

  • How do i withdraw my money?

    On point of setting your profile up, you would fill your bank details in the withdrawal setting.To withdraw, click on the withdraw option on the dashboard, enter the amount you wish to withdraw and that’s it. Within the span of an hour, your funds would reflect in your bank account.


  • What is SafeLock?

    SafeLock is a fixed savings option that allows you to earn up to 4% monthly, usually paid up front. Your Safelock acts as your sub-account so that you can transfer and lock funds from your Crystal savings account without access to these funds until maturity. The SafeLock feature is one step further towards curbing the temptation to touch money that you have put aside as your savings.

  • What interest do I get on my SafeLock?

    SafeLock interests are prorated and paid for the duration you set. On funds locked for: 1 month, the interest is calculated at 2% per month and prorated for the duration you set. 3 months, the interest is calculated at 2.5% per month and prorated accordingly 6 months, the interest is calculated at 3.5% per month and prorated accordingly A year, the interest is calculated at 4% per month and prorated accordingly. The minimum amount that may be kept in SafeLock is N1000.

  • Can I have more than one SafeLock?

    Yes, you can have more than one SafeLock; and you can select different names (purposes) too. You can have a SafeLock for your Housing, Education, Rent, Vacation etc.

  • Is the SafeLock different from the normal savings plan?

    Yes, your SafeLock is different from your normal savings plan. After initiating a SafeLock for a particular amount of money, your savings plan continues as normal. It is completely under your control. You set the pace, duration and everything else concerning your SafeLock.

  • Can I add more funds to my SafeLock?

    Yes, you can. Select the particular SafeLock, click on amount then initiate the deposit PS: Your interest would be prorated and paid based on the remaining days.

  • How do I get my SafeLock paid back when time is up?

    Upon maturity, all funds that you have put in Safelock get sent to your Savings Account

  • Can my SafeLock be unlocked before maturity?

    No, funds can only be accessed upon maturity. In cases where you may want to close your account completely, you'll have to wait until funds mature from your SafeLock before you can close up.

  • What's the maximum amount I can Safelock?

    The maximum amount per Safelock is #10 million

FAQ Shape